Our Privacy Policy outlines how Cords Club ("we", "us", "our") gathers, utilizes, maintains, and shares your personal data when you access cordsclubjewelry.com (the "Site") or purchase from us. This document also details your rights regarding your personal data and how you can reach out if you have questions or concerns.

We are dedicated to safeguarding your personal data in line with current privacy regulations, including the EU General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), the California Consumer Privacy Act (CCPA), the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), and other relevant data protection rules.

 

1. What Personal Data We Collect

We gather two types of personal data:

Order and Account Information — when you place or attempt to place an order, we capture your full name, billing and delivery address, email, phone number, and payment details. We never retain complete payment card information; these are handled safely by our payment partners.

Device and Behavior Information — when you browse our Site, we routinely gather data about your device and online activity, including your IP address, what browser you use, your operating system, regional time zone, content you browse, keywords that brought you to our Site, and your engagement patterns. We collect this through cookies, server logs, web beacons, tags, and tracking pixels.

 

2. How We Collect Your Personal Data

We obtain personal data directly from you when you buy something, set up an account, reach out to our support, opt into email or SMS promotions, or engage with our Site. We also gather information through cookies and similar tracking tools as you use the Site.

We only gather personal data that is reasonably relevant to how we operate. We do not intentionally gather personal data from anyone younger than 13.

 

3. How We Use Your Personal Data

We use your personal data for these purposes:

• To handle and complete your orders, including taking payments, arranging delivery, and delivering order receipts and billing statements.


• To reach out regarding your orders, such as providing assistance and addressing support inquiries.


• To share promotional messages via email or SMS, where you have agreed or where our business interests justify it.


• To identify and assess orders that may present fraudulent activity or commercial risk.


• To enhance and refine our Site by leveraging analytical insights.


• To deliver tailored ads to you across external platforms in response to your online activity.


• To satisfy our applicable legal requirements.

We shall not apply your personal information toward objectives outside its original collection purpose without your explicit authorization.

 

4. Text and Email Promotions

When you supply your mobile number during checkout or via any subscription form, you authorize us to send SMS messages regarding your purchases, cart abandonment, and special promotions. Messaging frequency fluctuates, and carrier message and data fees may be assessed. SMS consent is separate from purchase eligibility.

When enrolled in our email promotions program, we'll send you communications highlighting our merchandise and special offers. You may cancel email promotions anytime using the unsubscribe option within each message, or halt SMS by sending STOP to any text. Alternatively, you can opt out by contacting contact@cordsclubjewelry.com. Order-related transactional emails will continue even after opting out.

Your contact information is never shared with external parties or sold for their promotional activities.

 

5. Tracking Tools and Cookie Technologies

To enhance your Site browsing, measure usage patterns, and display personalized ads, we employ cookies and equivalent tracking mechanisms. Examples include:

• Essential cookies — necessary for Site operations, including cart and authentication cookies.


• Behavioral analysis cookies — enable us to track visitor engagement patterns across our Site.


• Conversion and promotional tags — deployed by platforms including Meta (Facebook/Instagram), Google, TikTok, and Snapchat to present advertising tailored to your online browsing patterns.

Our cookie consent banner lets you adjust your cookie settings when you access the Site. Alternatively, you may turn off cookies via your browser preferences, though doing so could impact how you interact with the Site.

 

6. How Your Personal Information Is Shared

We disclose your personal information to reliable partner organisations that assist with running our operations. These generally comprise:

• Shopify — the platform powering our online store.


• Email and SMS marketing services — for handling promotional outreach.


• Web analytics firms — including Google Analytics, to monitor and improve site performance.


• Ad networks — including Meta, Google, TikTok, and Snapchat, to deliver personalised ads.


• Transaction processors — such as Visa, Mastercard, PayPal, Apple Pay, and comparable services, to securely complete purchases.


• Logistics and fulfillment providers — responsible for delivering your purchases.

Additionally, we may release your personal information when legally obligated, following a lawful demand, or to defend our interests. We do not trade or sell your personal information to any external parties.

 

7. Cross-Border Data Movement

Your personal information may be moved to, kept, and handled in territories beyond your home country, potentially including regions with different privacy safeguards. When we move information across borders, we implement appropriate protections to guarantee compliance with this privacy statement and relevant legislation.

 

8. Data Security

We implement suitable safeguards to shield your personal information against loss, damage, unauthorised use, and unlawful alteration or exposure. Our Site employs SSL (Secure Socket Layer) technology to encrypt all purchases. Transaction details are handled by PCI-DSS certified firms and remain off our infrastructure.

If we identify a security incident prone to triggering severe consequences, we will inform impacted parties and the competent authorities per applicable requirements.

 

9. Data Retention

We keep your personal information as long as needed to deliver our services, meet legal requirements, settle disagreements, and uphold our contracts. Once information is no longer useful, we'll make reasonable efforts to erase or anonymize it.

 

10. Your Rights

Your location may grant you specific rights regarding how your personal information is handled:

• Right to access — you may request a copy of the personal data we maintain about you.


• Right to correction — you may request that we fix any wrong or incomplete data.


• Right to deletion — you may request removal of your personal data, provided we don't have a legal duty to keep it.


• Right to object — you may decline our use of your personal information for promotional communications at any moment.


• Right to data portability — under certain conditions, you may ask us to transfer your data in a portable format.


• Right to withdraw consent — if consent is our basis for processing your data, you may revoke it at any time.

To claim any of these rights, reach out to us at contact@cordsclubjewelry.com. Our response will arrive within 30 days. We may require proof of your identity to handle your claim.

Residents of the UK and EU enjoy further protections under the UK GDPR and EU GDPR, such as filing a complaint with their regional data protection authority. California residents benefit from CCPA rights, including learning what data is gathered and opting out of data sales — we don't engage in selling personal information. Australian residents are protected by the Privacy Act 1988 and Australian Privacy Principles.

 

11. Complaints

Should you believe we've mishandled your personal information, please get in touch at contact@cordsclubjewelry.com first. We'll review your concern and reply within 30 days. If you remain unsatisfied, you can escalate the matter to your jurisdiction's data protection authority.

 

12. Changes to This Policy

This Privacy Policy may be revised periodically. When modifications are made, we'll update this page. We ask that you check back frequently to stay informed. Using our Site after any policy updates means you've agreed to the new terms.

 

13. Contact Us

Should you have inquiries regarding this Privacy Policy or our handling of your personal information, contact our support team at contact@cordsclubjewelry.com. We'll aim to respond within 1 business day.

Cords Club · contact@cordsclubjewelry.com · cordsclubjewelry.com